Domestic Shipping Policy

At Kannabu, we are committed to ensuring timely delivery for your purchases. Here are the details of our domestic shipping policy:

Free Standard Shipping

We offer free delivery on all retail orders in the contiguous 48 states via UPS, USPS, or FedEx with an estimated delivery timeframe of 1 to 5 Days. Wholesale orders are excluded from free shipping.

Note: This option is not available for orders from Hawaii or Alaska.

Expedited Shipping

Need your order sooner? We offer expedited shipping options for an additional fee in all 50 states, including Hawaii and Alaska via UPS 2nd Day Air or UPS Next Day Air. You can choose this during the checkout process.

Order Tracking

Every order is important to us. Once your order ships, you'll receive a tracking number in your order confirmation email, so you can follow its journey.

Safety Measures

For orders above $500, a “signature on delivery” is mandatory.

To ensure security, the shipping and billing addresses must be identical. This measure minimizes risks of fraud and ensures your purchase reaches the correct destination.

External Shipping Delays

While we strive to ensure timely delivery, some external factors can occasionally delay shipment. These may include adverse weather conditions, strikes, high-demand periods, or other unforeseen disruptions. We appreciate your patience and understanding in these situations and assure you we'll always do our best to minimize any inconveniences.

Lost Packages

If your package doesn't arrive within the expected timeframe and is presumed lost, please contact our customer support. After confirming the package's status with the shipping provider, we'll either send a replacement or provide a refund, depending on the circumstances and your preference.

Incorrect Address Issues

If your order is returned to us due to an incorrect address, please reach out to our support team. We'll verify the address against what was provided during the ordering process. If the error is on our part, we'll re-ship your order immediately at no additional cost to you.

If the address error originated from the order details you provided, we can resend the package upon its return, but there might be additional shipping charges.

For any other questions or concerns related to shipping, feel free to contact our customer support at CustomerCare@Kannabu.com.

International Shipping Policy

At Kannabu, we're committed to delivering our exceptional products to customers around the world. Below is everything you need to know about our international shipping:

Worldwide Shipping

We proudly serve customers from almost every corner of the world. However, be aware that certain products may face shipping restrictions due to specific international regulations.

Shipping Providers and Duration

Our trusted partner for international shipments is DHL Express Worldwide. Their general delivery estimate is 1-5 days for most locations. However, due to the unpredictability of international shipping and potential customs clearance processes, deliveries may take longer than expected.

Shipping Costs

Our shipping rates are predominantly weight-based.

Following industry standards, weights will be rounded up to the nearest full pound when calculating shipping costs.

Shipping to Brazil and Canada

If you are ordering from Brazil or Canada, you can seamlessly complete your order via our website's checkout process.

Other International Destinations

For countries other than Brazil and Canada, please email us at CustomerCare@Kannabu.com with the items you wish to purchase and your shipping address.

We will provide a shipping quote and, upon agreement, send an invoice for payment.

Import Fees and Customs

Customers are accountable for any import, customs, or local tax fees that might be applied when receiving the package.

Additionally, it's the customer's responsibility to ensure their orders meet the legal requirements for customs clearance in their country. Kannabu does not bear the costs of these fees and is not responsible for any issues related to customs clearance.

Order Tracking

Rest assured, you'll be in the loop. Once we dispatch your order, you'll receive a tracking number via email, allowing you to monitor your package's progress.

Currency & Payments

All our products are priced in US Dollars (USD).

For invoiced international orders, we accept Major Credit Cards, PayPal, and Bank Transfers. Please be mindful: currency conversion fees or procedures are subject to your bank or credit card provider's terms.

Country-specific Restrictions

To ensure a smooth delivery process, we urge customers to research any product restrictions specific to their country before making a purchase. Being well-informed in advance can help avoid potential order delays or confiscations by customs.

Exclusions

Please note that our wholesale orders have different shipping policies and are excluded from the above terms.

For any other questions or concerns related to shipping, feel free to contact our customer support at CustomerCare@Kannabu.com.

Contact Us

Kannabu welcomes your questions or comments regarding the Policy:

Kannabu Enterprises, LLC
7901 4th St. N, STE 4000
St. Petersburg, Florida 33702

Email Address:
CustomerCare@kannabu.com

Last Updated: 27 August 2023

Returns Policy.

Domestic Returns Policy

Eligibility for Returns

Kannabu offers free domestic returns on products purchased directly from us within 30 days of delivery. To be eligible for a return, products must be unopened and unused. Always retain your proof of purchase or receipt for streamlined service.

For exchanges of opened or used products you're unsatisfied with, please refer to our Exchange Policy.

Items not bought directly from Kannabu are ineligible for our return procedure. For such items, approach the respective third-party vendor. If you face issues with these vendors, please let us know.

Unauthorized sellers' products (e.g., Groupon) won't be eligible for refunds or replacements.

Damaged or Defective Products

On receiving a damaged or defective product, promptly alert our Customer Care team at CustomerCare@Kannabu.com. Furnish clear photos or evidence of the defect or damage.

After reviewing the evidence, we'll guide you on subsequent steps, which might involve returning the product for a full refund, getting a replacement, or other apt solutions. Such cases will be given priority to ensure swift resolutions.

Initiating a Return

Reach out to our Customer Care Team at CustomerCare@Kannabu.com, presenting your proof of purchase or receipt.

After getting our green light, safely package the product — ideally in its original packaging — and tuck in the invoice or order slip.

Dispatch your package to:

Kannabu Enterprises, LLC
9777 Pembrooke Pines Dr.
Sun City Center, FL 33573

Refund Process

Once we receive and inspect your return, we'll email you about the refund's status. If sanctioned, your refund will be processed to your original payment method within 30 days.

In Case of Disputes

If there's an uncertainty about a returned product not reaching us, customers must substantiate with proof of delivery.

Exceptions & Notes

We retain the discretion to refuse returns not adhering to our standards.

Our complimentary return shipping mainly benefits the continental U.S., omitting non-contiguous territories.

Understanding Hemp Product Efficacy

Hemp product interactions are unique to each user. Dosage and observed effects can vary. Kannabu.com is not intended to provide medical information and does not claim to cure or treat any disease. Always speak to your doctor about health concerns.

Feedback

We're continuously seeking to enhance our services. If you have any feedback about our products or your shopping experience, please share with us. Your voice helps us grow and serve you better.

For any other questions or concerns related to shipping, feel free to contact our customer support at CustomerCare@Kannabu.com.

International Returns Policy

Introduction

At Kannabu, we understand the complexities and costs associated with international returns. To ensure our global customers have a smooth experience, we've streamlined our returns process. Instead of physically returning items, we've crafted a policy that provides a more straightforward resolution while maintaining fairness to all parties.

Eligibility

Purchases made directly from Kannabu's official website or authorized international dealers are eligible for our international return process.

Unauthorized sellers' products (e.g., Groupon) are not eligible for returns or replacements.

Return Process

Contact our Customer Care team at CustomerCare@kannabu.com within 30 days of receiving your order.

Provide detailed information regarding the issue, including photographs or videos showing any defects or damage, along with your proof of purchase or receipt.

Our team will review the provided information and determine the best course of action, which may include a refund, partial refund, replacement, or discount on a future order.

Refund Process

Once our team has reviewed and approved the return, refunds will be processed to the original payment method within 30 days. The exact refund amount will be determined based on the nature of the issue and may vary.

Exceptions & Notes

Kannabu reserves the right to refuse returns that do not meet our policy's conditions or seem to abuse our returns system.

Our aim is always to ensure that our customers are satisfied. If there's any dispute or concern regarding your purchase, we encourage dialogue to reach an amicable solution.

Understanding Hemp Product Efficacy

Hemp product interactions are unique to each user. Dosage and observed effects can vary. Kannabu.com is not intended to provide medical information and does not claim to cure or treat any disease. Always speak to your doctor about health concerns.

Feedback

We're continuously seeking to enhance our services. If you have any feedback about our products or your shopping experience, please share with us. Your voice helps us grow and serve you better.

For any other questions or concerns related to shipping, feel free to contact our customer support at CustomerCare@Kannabu.com.

Contact Us

Kannabu welcomes your questions or comments regarding the Policy:

Kannabu Enterprises, LLC
7901 4th St. N, STE 4000
St. Petersburg, Florida 33702

Email Address:
CustomerCare@kannabu.com

Last Updated: 27 August 2023